J.L. Griffiths, FCMC CTDP Quality is the key to success. Creating quality – that is, delivering what’s promised to the customer (and then some) the first time, every time should be the aim of every organization. But what drives quality? Is it the process? Technology? People? Something else? I believe that quality occurs at the intersection of human competency and effective process – what Subir Chowdhury has called “people power” and “process power”[1]. Process power is tangible, and … [Read more...] about Quality: People Before Process